Job Description

Summary

The Integrated Clinical Services Manager is responsible for driving growth and enhancing the clinical services portfolio of the Company. This role integrates clinical expertise with business development strategies to expand services, build strategic partnerships, oversee infusion suite operations, and support clinical research initiatives. The position collaborates with sales, operations, and healthcare providers to deliver innovative and patient-centered solutions while ensuring compliance with regulatory standards.

The Integrated Clinical Services Manager oversees various aspects of clinical program management, including patient referrals, treatment coordination, and collaboration with medical committees. This position involves research coordination, clinical trial management, and acting as a point of contact for MD and industry-led research initiatives. The role requires managing IRB processes, facilitating medical committee meetings, and ensuring effective communication between clinical and financial teams. The position is instrumental in driving partnerships, direct patient outreach, and supporting the initiation of specialized clinics and infusion services.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned, as necessary.

Business Development & Strategic Growth

• Identify and pursue opportunities for clinical program expansion, including partnerships with healthcare providers, institutions, and industry stakeholders.
• Collaborate with sales teams to align clinical offerings with market demands and support relationship-building efforts.
• Develop and execute strategic plans to drive revenue and optimize service delivery.

Clinical Program Development

• Design, implement, and oversee clinical programs, including infusion services, specialty pharmacy initiatives, and chronic disease management solutions.
• Evaluate emerging clinical opportunities and integrate evidence-based practices into new service lines.
• Monitor program performance and adapt strategies to improve outcomes and operational efficiency.
• Oversees and coordinates external Clinical Programs (i.e., JNJ Tremfya, Skyrizi, Vyvgart) with Operations team to ensure development of program, compliance with requirements, and reporting is complete.

Infusion Suite Oversight

• Manage and oversee the operations of infusion suites, ensuring high-quality patient care and operational excellence.
• Leads CSI + MD infusion suite partnerships, serving as the primary point of contact.
• Provides weekly check-ins, ensuring smooth patient and provider record sharing through EMR access as appropriate.
• Coordinates with schedulers and conduct patient outreach to improve service efficiency.
• Develop protocols, train staff, and maintain compliance with clinical, safety, and regulatory standards.

Sales Liaison Duties

• Act as the clinical subject matter expert in sales meetings, presentations, and educational sessions.
• Provide guidance to sales teams on clinical aspects of pharmacy services to enhance client relationships and business proposals.

Clinical Research & Studies

• Collaborate with research teams to design and execute clinical studies related to pharmacy services.
• Ensure compliance with research protocols and regulatory requirements while supporting publication efforts.
• Coordinates research initiatives and clinical trials, acting as a liaison for MDs and industry collaborators.
• Manages IRB processes and ensures compliance with all research guidelines.

Regulatory Compliance & Quality Assurance

• Maintain up-to-date knowledge of regulatory requirements for clinical services and pharmacy operations.
• Develop and enforce policies to ensure compliance with federal, state, and industry standards.
• Participates in quality improvement projects and audits.
• Ensures adherence to therapeutic standards and compliance policies.
• Assures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following pharmacy and infusion site philosophies and standards of care set by state board of nursing/pharmacy, state nurse/pharmacy practice act, and other governing agency regulations.
• Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
• Maintains patient confidence and protects operations by keeping information confidential.

Medical Committee Management

• Coordinates and attends Medical Committee Meetings, documenting communications and actions.
• Logs hours and facilitates payment coordination with CSI Finance Team.
• Clinical Partnerships and Program Development including process creation and maintenance.

Specialized Clinic Initiatives

• Collaborates with CMO and other stakeholders on the initiation of PANS/PANDAS clinics and related infusion services.
• Direct Patient Outreach
• Engages in direct outreach to discuss home infusion options with referred patient groups across various locations.

Administrative and Clinical Support

• Coordinates development of Clinical Outcomes aggregate reporting for providers, payers, and manufacturers.
• Shares outcomes and monitoring data with the Executive Leadership Team and clinical treatment team.
• Maintains effective working relationships and cooperates with all personnel in the Company.
• Oversees creation and implementation of an Escalation Team for patient issues.
• Supervises and oversees Pharmacy Programs Coordinator(s) workload and confirms priorities are consistent and align with organization goals. 

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
• Must possess the ability to multi-task and frequently change direction.
• Must have and maintain a valid driver's license, maintain automobile insurance coverage, and have access to a reliable automobile.

COMPETENCIES

• Analytical - Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Strives to continuously build knowledge and skills, Shares expertise with others.
• Is proficient in cloud-based systems of communication and documentation such as Monday.com, MS-teams, etc.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Business Acumen - Conserves organizational resources.
• Diversity - Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Supports affirmative action and respects diversity.
• Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Supports affirmative action and respects diversity.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction.
• Initiative - Asks for and offers help when needed.

Education and/or Experience

• Doctor of Pharmacy (PharmD) required. Advanced certifications (e.g., BCPS, BCGP) preferred.
• Maintains certification as a registered pharmacist from a Board recognized national certification organization, which requires the passing of a national certifying examination in the specialty in which the applicant is seeking certification by the Board.
• At least five (5) years clinical experience with Immune Globulin and/or Autoimmune or Immune related therapies.
• Minimum of 5 years of clinical pharmacy experience, with at least 2 years in business development or program management.
• Experience in infusion suite management, specialty pharmacy, or clinical research is highly desirable.
• Strong leadership, organizational, and project management skills.
• Excellent communication and interpersonal abilities for building partnerships and working with diverse teams.
• Analytical mindset with the ability to evaluate opportunities and implement innovative solutions.
• Proficiency in clinical software and tools, with knowledge of healthcare business analytics.
• Demonstrated ability to work independently and meet goals.
• Clinical Skills, Nursing or Pharmacy Skills, Strong knowledge-base in infusion, experience providing immune globulin or other biologics, Teamwork, Multi-tasking, Listening, Verbal Communication, Health Promotion and Maintenance.

Preferred Qualifications

• Previous Medicaid/Medicare experience
• Prior authorization/utilization review experience
• IgCN or IgCP, or similar certifications relating to Ig Infusions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

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JR# JR244390