Job Description

Summary

The IT Travel Technician is responsible for providing technical support, managing IT assets, and overseeing remote IT projects within a clinical office environment. This role primarily consists of desktop support/helpdesk, with about 50% taking place at remote CSI facilities, and 50% inhouse at our Plano, TX location. Execute device installation, repair, and upgrades to ensure optimal performance, providing in-person or remote support in a timely and accurate fashion while adhering to all IT Service Management processes and procedures.

Salary Range: $60,000 - $80,000/yr (DOE)

Location: Plano, TX

Schedule: (On-Site) Monday - Friday, 8:30am - 5:00pm

On-Call: (Optional) Rotational on-call schedule for after-hours/weekend hours that you'd have the option to do for $100/week

Travel: Up to 50% to remote CSI facilities that don't have on-site IT support to be the face of the IT Department

Essential Duties and Responsibilities

Include the following but not limited to:

• Installs, upgrades, configures, maintains, and troubleshoots end-user hardware
and software to ensure required desktop service levels
• Ensures accurate tracking of hardware through Asset Management procedures
• Collaborates with the IT Department Managers for Asset ordering
• Performs onsite and remote analysis, diagnosis, and resolution of complex PC,
tablet, and mobile device problems for end-users, recommending and
implementing corrective solutions, as needed.
• Supports accurate Incident and Request Management information capture,
prioritization, and ensure completion within SLA timeframes
• Collaborates with IT Department Managers to identify any ongoing issues or
ticketing trends with assets
• Primary contact for all site based IT projects and troubleshooting
• Adheres to all IT Service Management policies and process areas
• Contributes to continual service improvement in all aspects of IT support
function
• Consistently represents the company in a professional manner
• Provides high level of “customer service” for all company staff
• Adheres to the Company’s compliance requirements as stated in the company
handbook and all other related policies.
• Performs other duties and responsibilities as assigned.
This role includes up to 50% travel.

Supplemental Functions

• Maintain documentation for IT processes, asset records, and user guides.
• Support IT projects, such as system upgrades or office relocations, as assigned.
• Provide basic training to employees on the use of IT systems and tools.
• Collaborate with vendors for equipment repairs, warranty claims, or procurement needs.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or equivalent; associate’s or
bachelor’s degree in IT, project management, or related
field preferred.
• Prior help desk experience
• Initiative to learn and understand process/workflow
• Excellent troubleshooting skills
• Excellent customer service skills
• Excellent phone etiquette
• Must possess the ability to multi-task and frequently change
direction.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.

JR# JR250817