Job Description

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.

CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. 

Summary

The IT Asset Administrator I is responsible for providing technical support and managing IT assets within a clinical office environment. This role combines desktop support and helpdesk responsibilities (approximately 60%) with IT asset management, equipment provisioning, and onboarding support (approximately 40%). The IT Asset Administrator ensures efficient operation of IT systems, supports end-users, and maintains accurate records of hardware and software assets.

Salary Range: $60,000 - $80,000/yr (DOE)

Schedule: (On-Site) Monday - Friday, 8:30am - 5:00pm

Location: Plano, TX

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned, as necessary.

Desktop Support/Helpdesk (60%) 

• Provide first-line technical support to employees, resolving hardware, software, and network issues in a timely manner.
• Troubleshoot and diagnose problems with computers, printers, phones, and other standard office equipment.
• Assist users with software, including installation, configuration, and updates.
• Respond to helpdesk tickets, ensuring clear communication and timely resolution of issues.
• Escalate complex issues to higher-level IT staff when necessary.

IT Asset Management, Equipment Provisioning, and Onboarding Support (40%)

• Maintain an accurate inventory of IT assets, including hardware, software, and licenses, using asset management tools.
• Track asset lifecycles, from procurement to disposal, ensuring compliance with company policies and regulations.
• Provision and configure IT equipment (e.g., laptops, desktops, peripherals) for new hires and existing employees.
• Support onboarding processes by setting up workstations, accounts, and access permissions for new employees.
• Coordinate equipment returns, upgrades, and replacements, ensuring minimal disruption to operations.

Supplemental Functions

• Maintain documentation for IT processes, asset records, and user guides.
• Support IT projects, such as system upgrades or office relocations, as assigned.
• Provide basic training to employees on the use of IT systems and tools.
• Collaborate with vendors for equipment repairs, warranty claims, or procurement needs.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate degree in IT
• Prior help desk experience
• Initiative to learn and understand process/workflow
• Excellent troubleshooting skills
• Excellent customer service skills
• Excellent phone etiquette
• Must possess the ability to multi-task and frequently change direction.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.

JR# JR249413