Job Description

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.

CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. 

The Director of Nursing Services oversees the clinical functions of nursing services across the organization. This role ensures the delivery of safe, high-quality, and patient-centered care for home and/or specialty infusion therapy patients while driving operational efficiency and compliance with regulatory standards. The position requires strong leadership, clinical expertise, and a focus on optimizing processes to enhance both patient and employee satisfaction. The Director of Nursing Services leads and manages all Regional Directors of Nursing and ensures that all nurses and agencies providing CSI Pharmacy patient care do so in a way that is consistent with CSI Pharmacy patient centered core values and mission

Salary Range: $140k - $150k+ (DOE)

Schedule: Remote Monday - Friday, 8:30am - 5:00pm CST

Travel: This role is expected to travel 25% - 50% (1-2 weeks/month, at times) within TX, OH, CT, FL, AR, and any of our new sites

Location: Ideally based in the Plano, TX area but not required

Essential Duties and Responsibilities

include the following. Other duties may be assigned, as necessary.

• Develops and implements clinical and operational strategies for nursing services in home and/or specialty infusion therapy.
• Leads and manages nursing teams to ensure the consistent delivery of high-quality care across all service areas.
• Partners with executive leadership to set goals, establish priorities, and align nursing operations with the organization's mission and vision.
• Oversees the daily operations of nursing services, ensuring timely and accurate delivery of care to patients.
• Monitors resource utilization, including staff scheduling, supply management, and budgeting, to maintain operational efficiency.
• Analyzes performance metrics to identify areas for improvement and implement action plans as appropriate.
• Primary point of contact for clinical nursing questions, needs, and concerns
• Ensures compliance with all applicable healthcare regulations, including state and federal requirements for home and/or specialty infusion therapy.
• Promotes the use of evidence-based practices and establish protocols to improve clinical outcomes.
• Ensures infection control measures and patient safety initiatives are implemented to mitigate risks.
• Maintains a patient-first approach, ensuring the delivery of compassionate and effective care tailored to individual needs.
• Addresses patient concerns or complaints promptly, ensuring high levels of patient satisfaction.
• Collaborates with interdisciplinary teams to coordinate care plans and optimize patient outcomes.
• Recruits, trains, and mentors nursing staff to maintain a highly skilled and motivated team.
• Fosters a culture of continuous learning by identifying and facilitating professional development opportunities.
• Implements strategies to enhance staff engagement, retention, and job satisfaction.
• Serves as a liaison between nursing teams, patients, families, and other stakeholders.
• Coordinates with pharmacy, operations, and other departments to streamline workflows and ensure seamless care delivery.
• Represents the nursing department in organizational meetings and external engagements.
• Contributes to the maintenance and enhancement of CSI Pharmacy's culture of service, ensuring that all activities align with our core values and mission.
• Consistently represents the company in a professional manner.
• Maintains effective working relationships and cooperates with Company personnel.
• Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
• Complies with Company’s Core Values and Core Competencies

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional leadership and team management skills.
• Advanced knowledge of home and/or specialty infusion therapy practices, equipment, and protocols.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal, communication, and organizational skills.
• Must possess the ability to multi-task and frequently change direction.
• Must be able to effectively lead a high performing team, maintaining and increasing the high standards of service at CSI Pharmacy while promoting team cohesiveness and a culture of service to each other and to our patients.
• Must be able to stay laser focused on the mission of taking the best care of patients possible and be willing to do what is necessary to achieve this goal.
• Must be open to critical feedback and willing and able to give such feedback to their team in a spirit of building each member of the team into the best version of themselves.

Education and/or Experience

• Bachelor of Science in Nursing (BSN) required.
• Master’s degree in Nursing, Healthcare Administration, or related field preferred.
• Minimum of 10 years of nursing experience, with at least 5 years in a leadership role, preferably in home and/or specialty infusion therapy or a similar healthcare setting.
• Strong background in quality improvement methodologies.
• Proven experience managing clinical teams and overseeing regulatory compliance.
• Active Registered Nurse (RN) license in good standing.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel and be exposed to changing weather conditions.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.

JR# JR248897